Returns & exchanges

You can return an item within 30 days of the delivery date. Once your return has been received and checked, the refund is issued to the same payment method used for the purchase.

How to return an item

Step 1 — Contact us
Within 30 days of delivery, email support@luradi.dk with your order number and the item(s) you'd like to return or exchange. We'll reply with the return address and instructions.

Step 2 — Pack and send
Items must be returned in original condition, without clear signs of wear, and with any tags and labels intact.
Please send returns with tracking. The sender is responsible for the parcel until it arrives at the return address.

Return shipping for change-of-mind returns is paid by the customer unless stated otherwise.

Step 3 — Refund
Once the return has been received and checked, we refund as soon as possible, normally within 5 business days.
If an item has been handled beyond normal try-on, a deduction for diminished value may apply.

Exchanges

To exchange an item, contact us. If the replacement isn't in stock, we'll offer a refund or an alternative.

Faulty or incorrect items

If an item is faulty, damaged on arrival or not what you ordered, contact us with your order number and photos. We'll arrange a replacement or full refund, including return shipping. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Questions? support@luradi.dk