LURADI respects your privacy. This policy explains what personal information we collect, how we use it and your rights. We handle personal information in accordance with the EU General Data Protection Regulation (GDPR), as LURADI is based in the Netherlands, and the Australian Privacy Principles for customers in Australia.

What personal information we collect

• Identity and contact details: name, email, phone number, delivery and billing address
• Order and transaction details: items purchased, order status, delivery details, returns and customer service enquiries
• Payment details: processed by our payment providers (we do not receive full card details)
• Technical information: IP address, device and browser information, log data and usage patterns (depending on your cookie choices)
• Marketing preferences: consent and choices about marketing (depending on your cookie and marketing settings)

Why we use it

A) Processing and delivering your order
To manage your order, payment, delivery, returns and customer service. (Basis: performance of a contract)

B) Operations, security and fraud prevention
To protect the store, prevent fraud and keep the site running reliably. (Basis: legitimate interests)

C) Legal obligations
To meet accounting, tax and record-keeping requirements. (Basis: legal obligation)

D) Marketing
Newsletters and marketing by email or SMS are sent only with your consent where required, and you can unsubscribe at any time. (Basis: consent)

E) Analytics and improving the store
Usage analysis via cookies and similar technologies, depending on your cookie choices. (Basis: consent where required)

Who we share it with

We share personal information with trusted service providers where necessary to run the store and fulfil orders:

• Payment providers (payment processing and fraud checks)
• Shipping and logistics partners (delivery and tracking)
• Suppliers and partner warehouses (order fulfilment where relevant)
• IT and hosting providers including Shopify (operations, maintenance and security)
• Marketing and analytics partners such as Meta and Google (only to the extent you have consented, where required)

We enter into data processing agreements where required.

Overseas disclosure

Our providers may store or process personal information outside your country, including in the European Union, the United States and the countries where our suppliers operate. Where information is transferred outside the EU/EEA, we rely on a lawful basis such as the European Commission's standard contractual clauses or other appropriate safeguards. For Australian customers, we take reasonable steps to ensure overseas recipients handle your information appropriately.

How long we keep it

We keep personal information no longer than necessary.

• Order and accounting records are kept for the period required by accounting law (generally up to 7 years from the end of the financial year).
• Customer service enquiries are kept for a limited period to handle the matter and for documentation.
• Marketing data and consents are kept until you withdraw consent or they are no longer relevant.

Security

We use appropriate technical and organisational measures to protect personal information, including access controls and internal procedures. Only people with a genuine need have access.

Your rights

You can ask us to:

• access your personal information
• correct it
• delete it (where we are not legally required to keep it)
• restrict how we process it
• provide it in a portable format (where applicable)
• stop processing based on legitimate interests
• withdraw consent (where processing is based on consent)

To exercise any of these rights, email support@luradi.dk.

Cookies

We use cookies and similar technologies. Necessary cookies keep the site working; analytics and marketing cookies are used depending on your choices, which you can manage in your browser settings.

Complaints

If you have a concern about how we handle your personal information, please contact us first at support@luradi.dk. If you are not satisfied with our response, you can complain to your data protection authority: in Australia, the Office of the Australian Information Commissioner (oaic.gov.au); in the EU, the supervisory authority in your country.

Changes

We may update this policy from time to time. Last updated: September 2026.

Contact

LURADI
Registration no.: 83988955 — VAT: NL003906380B12
6833 CT Arnhem, the Netherlands
Email: support@luradi.dk