Refund policy

Returns & Refunds

If something isn't right, we'll make it right. Here is how returns work.

Change of mind

You can return items within 30 days of delivery for a refund. Items must be unworn, unwashed and in their original condition with all tags attached.

Return postage for change-of-mind returns is paid by you. We recommend a tracked service.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or not as described, email hello@luradi.com with your order number and a photo, and we will arrange a replacement or refund. We cover return postage for faulty or incorrect items. Faults reported within a week of delivery are the easiest for us to resolve quickly.

How to start a return

Email hello@luradi.com with your order number and the item you would like to return. We will reply with the return address and next steps. Please don't send anything back before we've confirmed the return address.

You can also start your return online with your order number in our Return Centre.

Refunds

Refunds go back to your original payment method within 10 business days of your return being received and checked.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.